Olive Jardin Policy

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Olive Jardin website. On some pages, you can order products, make requests. The types of personal information collected at these pages are:

• Name
• Address
• E-mail address
• Phone number
• Credit/Debit Card Information

How We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing care@olivejardin.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at care@olivejardin.com.

Delivery & Returns

When you place an order with Olive Jardin, you can be confident that your products will be carefully packed and delivered with the utmost care. Below, you’ll find everything you need to know about our delivery, returns, and refund policies.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Fridays, public holidays, or outside our business hours will be processed on the next business day.
• Once your order has been dispatched, you will receive a shipping confirmation (where applicable).

Delivery Charges

Peninsular Malaysia

Free delivery is available for orders paid via bank transfer, debit card, or credit card.

Cash on Delivery (COD)

A flat delivery fee of RM10 applies to all Cash on Delivery (COD) orders within Peninsular Malaysia.

Sabah & Sarawak

A flat delivery fee of RM10 applies to all orders.

Please note that Cash on Delivery (COD) is not available for deliveries to Sabah & Sarawak.

Shipping charges are non-refundable unless the return is due to an error on the part of Olive Jardin or where required by applicable law.

Delivery Times

Delivery times may vary depending on your location. Estimated delivery is typically 3–7 business days after dispatch.

Shipping fees will be displayed during checkout.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances beyond Olive Jardin’s reasonable control, including courier service disruptions, customs inspections (where applicable), adverse weather conditions, public holidays, strikes, government actions, or other force majeure events.

Olive Jardin shall not be held liable for delays resulting from such circumstances.

Delivery Address

• Orders will be delivered only to the shipping address provided during checkout.
• Please ensure that your delivery address, contact number, and recipient details are complete and accurate before placing your order.
• Olive Jardin is not responsible for delays, failed deliveries, or parcels delivered to an incorrect or incomplete address provided by the customer.
• If a delivery cannot be completed due to an incorrect address, failed delivery attempt, or customer request, additional delivery charges may apply for redelivery.
• Customers are responsible for ensuring that someone is available to receive the parcel at the scheduled delivery time.

Friday & Public Holiday Operations

• Olive Jardin is closed on Fridays and public holidays.
• Orders placed during these periods will be processed and dispatched on the next business day.
• Please note that deliveries are not available on Fridays or public holidays.

Delivery Restrictions

Olive Jardin currently delivers within Malaysia only. We are unable to deliver to:

• P.O. Box addresses.
• Restricted or inaccessible locations as determined by our courier partners.
• Addresses where delivery is prohibited by law or local regulations.
• Areas temporarily inaccessible due to natural disasters, emergencies, or courier service restrictions.

International shipping is currently unavailable. Cash on Delivery (COD) is available in Peninsular Malaysia only and is not available for Sabah & Sarawak.

Orders returned to Olive Jardin due to failed delivery attempts or failure to collect the parcel may be subject to additional shipping charges before redelivery can be arranged.

Damaged, Defective & Incorrect Items

If you receive a damaged, defective, leaking, or incorrect item, please follow the steps below:

1. Contact our Customer Support via WhatsApp or email within 48 hours of receiving your parcel, quoting your order number.
2. Provide a clear, unedited unboxing video recorded in one continuous take, starting from the unopened parcel with the shipping label and security seal clearly visible, through to the opening of the package and the condition of the product inside.
3. The unboxing video is required to help us determine whether the damage occurred during transit or before dispatch. Claims submitted without an unboxing video cannot be processed. Photos alone are not accepted as sufficient evidence.
4. Please retain the original product, bottle, packaging, shipping box, and all packing materials until your claim has been fully reviewed and resolved. Do not dispose of any items until instructed by our Customer Support team.

Olive Jardin reserves the right to inspect and verify all claims before approving any replacement, refund, or exchange.

For food safety and hygiene reasons, opened or consumed products cannot be returned or exchanged unless they are confirmed to be damaged, defective, or supplied incorrectly by Olive Jardin.

Returns & Refunds

At Olive Jardin, customer satisfaction is important to us. If there is an issue with your order, please contact us as soon as possible and we will do our best to assist you.

Returns

Due to the nature of our products and for food safety and hygiene reasons, we are unable to accept returns or exchanges for products that have been opened, used, or consumed.

Returns are accepted only if:

• You received the wrong item.
• The product arrived damaged or leaking during transit.
• The product is defective upon delivery.

All return requests must be submitted within 48 hours of receiving your order and must comply with our Damaged, Defective & Incorrect Items policy, including the requirement to provide a valid unboxing video.

Refunds

Once your claim has been reviewed and approved, Olive Jardin may, at its sole discretion, provide one of the following remedies:

• A full refund.
• A replacement product.
• Store credit of an equivalent value.

Where applicable, refunds will only be processed after the returned item has been received and inspected by Olive Jardin.

Approved refunds will be issued using the original payment method within 7–14 business days, depending on your payment provider or financial institution.

Non-Refundable Situations

Refunds or returns will not be accepted under the following circumstances:

• Change of mind after purchase.
• The product has been opened, used, or consumed.
• Damage caused by improper handling, misuse, or improper storage after delivery.
• Claims submitted without a valid unboxing video.
• Claims submitted more than 48 hours after delivery.
• Products purchased during clearance, promotional, or special campaign sales unless the item is defective or supplied incorrectly.

Orders refused at the point of delivery or returned due to incorrect customer information may not be eligible for a refund of shipping charges. Additional delivery fees may apply if redelivery is requested.

Contact Us

If you have any questions regarding your order, delivery, returns, or refunds, please contact our Customer Support.

WhatsApp: +60 10-262 8508
Email: care@olivejardin.com

Business Hours:
Sunday – Thursday
8:30 AM – 5:30 PM (Malaysia Time)

We are closed on Fridays and Public Holidays.